The Crown Difference: Site Services Done the Right Way

by Paul Murphy Owner

               When soliciting bids from vendors for maintenance contracts, owners and property managers are primarily concerned about one thing: cost.  This concern is understandable, of course; every business must work within its budget.  But it is also possible that, having chosen a low bid, managers discover that the service is poor; you get what you pay for, as the saying goes.  When property maintenance service providers factor in the costs of insurance, fuel, equipment, upkeep, office time, taxes, and inflation, little remains for the steam cleaner, parking lot sweeper, landscaper, day porter, or janitor that actually services your property, which is what you care about most.  The result is that workers are less incentivized to provide good service; even worse, they may neglect their duties entirely, which can create safety hazards and maintenance problems that can end up costing you more in the long term.

               So, when conducting your cost-benefit analysis, we recommend asking yourself additional questions: What will it cost to my relationships with property owners and tenants if the workers’ service is negligent or poor?  What if reaching the vendor by e-mail or by phone is laborious and difficult?  What would be the fallout from potential safety hazards and long-term maintenance problems?  Speaking from experience, we feel that these questions are just as important as those about the cost of service.

               Here at Crown, we consider the needs of tenants, owners, and property managers and ask ourselves what we can do, in large ways and in small, to be more satisfactory.  We’ve arrived at several answers, but the most important is this: paying workers the dues they deserve.  If that sounds glib, we can assure you that nothing increases the quality of service like paying competitive earnings.  Over the years, this practice has been proven to incentivize workers to provide their best service for us, and for the property managers who choose to work with Crown.  So if you’re looking for a Los Angeles parking lot sweeper, an Orange County steam cleaner or pressure washer, a Long Beach landscaper, or a Riverside day porter, we hope that you consider the quality of service as well the cost in making your choice.  If you have a retail, industrial, or commercial property in a need of maintenance and would like to learn more about our business, don’t hesitate to call us.  We’ll be happy to answer your questions and to help you manage your property, whether it’s in San Diego, Ventura, Riverside, Los Angeles, Santa Ana, Long Beach, Irvine, Bakersfield, or any of the other cities where we work.  We look forward to hearing from you.